FAQS

  1. Gift Packaging
    • All products will be individually gift packaged. Our gift packaging consists of a silver lined box and tissue paper.

  2. Order Cancellations and Amendments
    • Orders can be canceled until 7 am the next business day (Monday through Friday, except legal US holidays). After this period, the order will be manufactured and is subject to our regular return policy. Please contact us by email or online Client Service Form as soon as possible if you would like to proceed with this process.

    • Please note, we are unable to combine orders, change the size, edit your billing and shipping details or add pieces to an existing order once it has been placed.

    • Once the order is delivered, any items that meet the return conditions can be returned by following the instructions for Returning Your Purchase.

    • For any further queries please contact our Client Service team who will be happy to assist.

  3. Alteration Services
    • A complimentary alteration service is available on full priced garments within 30 days of delivery. Any alterations will be measured and pinned as necessary. This complimentary service is only available for basic alterations. Other alterations are available but will incur a charge. We will confirm with you any charges before working on your garments. All alterations will be chargeable for garments after 30 days of delivery date.

    • We aim to have your product ready for you as quickly as possible. Please be aware that lead time of alteration may vary in different countries.

    • Please fill out an Alteration Service Form below if you need to have alterations done. We will provide you a shipping label and alteration form to include in your shipment to us.

  4. Online Ordering
    • How will I know that Selly Djap has received my order?

      • We will send an order acknowledgment email within 24 hours. Please Contact Us with your order details if you do not receive this email. Your order has not been received by us until you receive a confirmation email from us.

    • Is shopping online with Selly Djap secure?

      • Online payment card transactions are processed through Stripe or PayPal. For full details see our Privacy Statement.

  5. Customer Service
    • Please visit our Contact Us page for full contact details.

  6. Maintaining Selly Djap Garments
    • Selly Djap luxury clothing should be professionally dry-cleaned only.

  7. Where Do I Find Items I Have Seen In The Press?
    • If you cannot find what you are looking for on Sellydjap.com, please Contact Us.